Shipping policy

At Pawly, we are dedicated to providing fast and reliable delivery for you and your pets. Please review our shipping policy below for details on order processing and delivery timelines.

1. Order Processing Time

  • Processing: All orders are processed within 1 to 2 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • Confirmation: You will receive a notification email with full details as soon as your order has been successfully placed and processed.

2. Standard Shipping Rates & Estimated Delivery

We aim to get your order to your doorstep as quickly as possible.

Region Estimated Delivery Time Shipping Cost
Canada 3 to 7 business days Standard Rate (or FREE on promotional days)
United States 5 to 10 business days Standard Rate

> Note: Delivery times are estimates and start from the date of dispatch, not the order date. Times may vary slightly during peak promotional periods or holidays.

3. Order Tracking

  • Once your package has shipped, you will automatically receive an email containing a tracking number and a link to trace your delivery.

  • Please allow 24–48 hours for the tracking information to update on the carrier’s system.

4. Incorrect Shipping Addresses

  • Please double-check your shipping address at checkout! We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If you notice an error in your address, please contact us immediately at support@pawlygear.com before your order ships.

5. Lost, Stolen, or Damaged Packages

  • If your package arrives damaged, please take clear photos of the item and packaging, and reach out to us at support@pawlygear.com within 48 hours of delivery.

  • If your tracking status shows "Delivered" but you have not received your package, please check around your property or with immediate neighbors before reaching out to customer support.

6. Questions & Customer Support

If you have any questions or require assistance regarding your delivery, please feel free to reach out to us:

  • Email: support@pawlygear.com

  • Store Name: Pawly